At Vivreluxe, customer satisfaction is our top priority.
If you are not completely happy with your purchase, we’re here to help you with a smooth return or exchange process.
Returns
- Return Window You Can apply for return in 7 Days.
- The item must be unused, undamaged, and in its original packaging with all tags attached.
- Please provide your Order Number and Reason for Return when contacting us.
📧 Email for Returns: support@vivreluxe.shop
Refunds
- Once we receive and inspect your returned item, we will notify you via Email.
- If approved, your refund will be processed within 15 business days through your original payment method.
Non-Returnable Items
The following items cannot be returned or refunded:
- We Can Not Return On Used or damaged products
Exchange Policy
- You may exchange an item for a different color or style (subject to stock availability).
- Any price difference will be adjusted accordingly.
Damaged or Wrong Items
If you receive a damaged or incorrect item, please contact us within 48 hours of delivery.
We will arrange a replacement or refund at no additional cost.
Our Promise
We value your trust and aim to provide you with the best shopping experience possible. Every product is carefully checked before shipping — but if something isn’t right, we’ll make it right!
CONTACT INFORMATION:
Business Name: Vivreluxe
Business Hours: 24/7 (Monday to Friday)
Business Number: +1 (301) 478-7927
Business Mail: support@vivreluxe.shop
Business address: 67 Old Schoolhouse Rd, New City, NY 10956, USA